Personal Information

Home Page: http://www.totkat.org/

E-mail address: jobs@totkat.org

Nationality: British

Full, clean driving licence

Skills

Key:

Client facing, technical management, Unix in broadcast/finance/business critical, high availability and database high transactional environments, systems administration, intranet and Internet solutions, technical consultancy both in a support and pro-active capacity, networking, highly self motivated, quick learner, willing to get the right experience and self study leading to industry recognised qualifications.

Operating Systems:

• UNIX - SunOS/Solaris versions from SunOS 4.1.2 to Solaris 10, IRIX, Linux (RedHat/Fedora & Debian), FreeBSD.
• Windows 3.x and 9x; Windows NT4 workstation, server and enterprise; Windows 2000 Pro, Server and Advanced Server; Windows 2003 Server; Windows XP Pro.
• Mac OS X

Networking and Telecomms:

• TCP/IP, WAN, LAN and RAS
• DNS, NIS, NFS, DHCP, Samba
• HTTP, SSL, FTP
• CTI and IVR

Databases:

Oracle, MySQL, Postgres.

Software:

Apache, iPlanet, IIS, Weblogic, Smart Sockets, IEAK, DoubleClick AdServer/DART Enterprise, UnityMail, Liberate Connect Suite Standard, Mediacast, TVInfo, Backupexec, Horde, Imp, Samba, IMAP, Squid, Sendmail, Nagios, PeriView, PeriProducer.

Desktop Software:

Netscape, IE, Mozilla, MS Office, Outlook, Lotus Notes, Fireworks, Flash.

Support Tools:

Remedy, Clarify Clear Support, Apriori, Vantive.

Hardware:

Intel, Sun, Nortel/Periphonics IVRs, heterogeneous networks.

Career

Monitise
[Finance]
(11/07 - current)

Infrastructure Manager

• Providing infrastructure to support the corporate, business, development and test needs of the company.
• Managing and co-ordinating projects and changes to the infrastructure.
• Managing a team of engineers to implement, maintain and support all corporate, development and test infrastructure and systems, and to support production, staging and QA environments through joint venture companies.
• Design, configuration and maintenance of highly available architectures.
• Network administration, including management and installation of monitoring tools.
• Securing, monitoring and operationally owning platforms and solutions.
• Creating infrastructure implementation documents and plans for international deployments.
• Providing assistance to Monitise Operations Manager and to LINK.

lastminute.com
[eCommerce/travel]

(08/06 - 11/07)

Manager - Site Operations Software Support and Level 1 Support 

• Line management, leading and coaching of both the First Level and Software Support teams, comprising 20 staff, half of whom are offshore resources (in Argentina and Australia).
• Planning and implementing a solid support framework for Site Operations in order to reduce impact and MTTR and improve business confidence through better process and communication.
• Technical trouble-shooting of Java applications on Linux and Solaris servers during live site incidents.
• Improving knowledge systems to assist first level in service restoration and ensuring all processes and standard recovery plans for applications are documented.
• Responsible for Problem Management in an ITIL framework and championing ITIL best practises.
• Liaison with development teams, business teams, QA and senior management

BBC Broadcast (Now Red Bee Media)
[Broadcast/web/Interactive TV]

Team Leader and Senior Systems Engineer - Interactive Operations

(06/05 - 08/06)

• Leading, managing and providing professional support to the team of systems engineers.
• Line management for a team of 6 systems engineers including appraisals, training, recruitment and salary management.
• Responsible and accountable for operational delivery of all supported systems.
• Liaising with clients to assess and make recommendations on the technical requirements of supported systems.
• Providing support for playout and publication for online and interactive services on the web and digital television as part of the Interactive Operations team.
• System administration of servers and operational maintenance of high availability public-facing services under UNIX (Solaris), Linux (Red Hat/Fedora) and Windows (NT, 2000 and 2003).
• Primarily responsible for development, staging and production databases (Oracle, MySQL and Postgres).
• Providing advice to customers and operational staff on the technical abilities and limitations of supported systems.
• Contributing to technical development of new products and services, monitoring, maintenance and reporting systems to be offered to new and existing customers.
• Scoping and defining technical specifications for systems to deliver robust and resilient solutions. Maintaining the availability of redundant systems chains to provide uninterrupted service to the end user.
• 24x7 escalation point to co-ordinate resolution of operational problems.
• Providing support for the Operations Manager and deputising as required.

BBC Broadcast (Now Red Bee Media)
[Broadcast/web/Interactive TV]

Senior Systems Engineer - Interactive Operations

(12/02 - 05/05)

• Providing support for playout and publication for online and interactive services on the web and digital television as part of the Interactive Operations team.
• Installation and support of custom applications and interactive play out software.
• System administration of servers and operational maintenance of high availability public-facing services under UNIX (Solaris), Linux (Red Hat/Fedora) and Windows (NT and 2000).
• Primarily responsible for development, staging and production databases (Oracle, MySQL and Postgres).
• Leading implementation of DCable platforms, documenting procedures and providing training
• Scoping and defining technical specifications for systems to deliver robust and resilient solutions. Maintaining the availability of redundant systems chains to provide uninterrupted service to the end user.
•  
• Providing 24x7 on-call support for systems on a rota basis.
• Ensuring that documentation, change management records and fault report logs are kept accurate and up to date.

Netengines
[Supply chain management/web]

Technical Consultant

(10/02 - 11/02)

• Technical consultant and part of a product deployment team for Staffzone.
• Technical readiness audits and troubleshooting for customers.
• Establishing and implementing internal support processes and technology.
• Rationalisation and standardisation of the current company IT infrastructure and development and delivery of company IT infrastructure for the future.

Liberate Technologies
[Broadcast/web/Interactive TV]

Technical Support

(06/02 - 09/02)

• Technical support, for customers and partners, of middleware and client software for interactive television, primarily in a Solaris/Oracle environment.
• Responsible for setting up the support desk.
• Designing and implementing support procedures, key performance indicators and general metrics.
• Documenting the implementation and day-to-day running of the support desk.
• Relationship management with the outsourced call centre.

Doubleclick
[eCommerce/web/advertising]

Senior Applications Engineer - Doubleclick AdServer Platinum Support

(03/01 - 06/02)

• Client facing role with responsibility for 10 accounts - within 3 weeks of joining DoubleClick.
• Moved to premium support for strategic customers within two months of starting.
• Fully conversant with installation, configuration, maintenance and performance tuning of AdServer systems under Windows 2000 and Solaris 7/8.
• Support primarily in a Solaris/Oracle environment - Solaris 7 and 8, Oracle 8.1.6 and 8.1.7.
• Part of a small team of technical support and consultancy.
• Responsible for premium level, pro-active technical and application support for several high profile, strategic accounts, including the largest AdServer implementation worldwide.
• Provide site audits and technical consultancy, helping customers implement their business model in their ad serving and ad selling system.
• Also responsible for general, post-implementation support in EMEA.
• Installation and maintenance of Solaris/Oracle AdServer test beds for support and benchmarking.

Periphonics (Nortel)
[Telecomms]

Technical Support Specialist - Assigned Accounts

(03/00 - 03/01)

• Client facing role, with shared responsibility for 8 strategic accounts, including Periphonics resellers.
• Primarily responsible for the two largest accounts of the group.
• Hardware and software support of IVR and CTI.
• 24x7 support of production environments.
• Pro-active diagnosis and problem prevention.
• Maximum scores obtained in all of the Periphonics exams taken - GUI, system level maintenance and programming.
• Responsible for the intranet site for support in the UK
• Involved in the development of the new customer self-help site.

Exxon-Mobil
[Oil/research]

Security Administrator, Global Information Services

(11/98 - 03/00)

• Initially employed as front line support staff, supporting over 1000 users in EMEA.
• One of two security administrators for the EMEA part of the largest NT domain in the world (at the time), within 4 months of joining Mobil.
• Self-taught Perl to automate repetitive tasks, for example for large-scale user migration from Novell to NT4.
• One of a two-man team to write and implement a Lotus Notes recovery system for use across Mobil's European sites.
• Responsible for JDEdwards, Nexus, PeopleSoft and various other business applications accounts creation and manipulation.
• An employee representative during the transition period of the merger between Mobil and Exxon.
• Primary security contact for security administration of information services in the London Area during the integration of the Exxon and Mobil systems.

Imperial College

Technical Support Staff - CCS Helpdesk

(10/96 - 11/98)

BOC

(various months between 1994 and 1998)

• Responsible for dealing with any computing related problem: hardware, software, operating systems, installations and frequently advising people on programming related problems.
• Supporting all Microsoft operating systems, all flavours of UNIX, Mac OS and Linux.
• Supporting most Windows applications and a selection of UNIX applications.
• Responsible for solving just over 90% of all problems reported to us.
• Attended several short courses offered through the helpdesk training: telephone skills, the use of APriori, SMS for Windows NT, Microsoft Exchange/Outlook, Windows NT 4 etc.

Research Assistant

• Projects ranging from "Alternative uses for Helium" to "Finite Element Combustion Modelling of Oxy-Acetylene torches"

Education

PhD - Process Modelling of Titanium Matrix Composites.

MEng Materials Science and Engineering

Qualifications

Academic

Professional

ITIL IT Service Management - Foundation Certificate

Pass (November 2006)

Oracle Certification

Introduction to Oracle 9i: SQL (attended course, exam to be taken)

Oracle 9i Database: Fundamentals I (attended course, exam to be taken)

Oracle 9i Database: Fundamentals II (attended course, exam to be taken)

Liberate Certification

Liberate Platform Certified Administrator (August 2002)

Certified Convergence Technology Specialist

Basic Data Communications

Basic Telecommunications

Computer-Telephony Integration (CTI)

Local Area Networks (LANs)

Microsoft Certification

MCP (October 1999), MCP+i (March 2000), MCSE - NT4 track (March 2000)

Professional

Memberships

LOPSA - League of Professional Systems Administrators

Professional

Experience

Technical Reviewer - "Building a Monitoring Infrastructure with Nagios " by Dave Josephsen (Prentice Hall, 20th February 2007, ISBN 0132236931)

References

Please ask for contact addresses.